1.  Who We Are

Mr & Mrs Property Ltd (trading as The Good Stay Co) is the data controller responsible for your personal data. We are registered in England and Wales under company number 14755141.

If you have any questions about this policy or how we handle your data, please contact us:

• Email: contact@thegoodstayco.co.uk
• Website: thegoodstayco.co.uk

2.  What Data We Collect

2.1  Booking and Guest Data

When you make a booking or enquire about a stay, we collect:

• Full name
• Email address
• Phone number
• Nationality
• Passport number and place of issue (for non-British, non-Irish, and non-Commonwealth nationals, as required by law)
• Arrival and departure dates
• Number of guests
• Payment information (processed securely via our payment provider — we do not store card details)
• Any special requirements or requests you provide

2.2  Email Sign-Ups

If you sign up to receive updates or offers from us, we collect your email address and, where provided, your name.

2.3  Communications Data

If you contact us by email, phone, or through our website, we collect the content of your communications and any personal data you include.

2.4  Website Usage Data

When you visit our website, we may collect standard technical information including your IP address, browser type, and pages visited. See our Cookies Policy for further detail.

2.5  Corporate and Insurance Booking Data

Where a booking is made on your behalf by a company, insurance provider, hospital, or other organisation, we may receive your name, contact details, and booking information from that third party.

3.  Why We Collect Your Data and Our Legal Basis

3.1   To process and manage your booking — lawful basis: performance of a contract.

3.2   To comply with our legal obligations under the Immigration (Hotel Records) Order 1972, which requires us to record the name, nationality, and passport details of certain guests — lawful basis: legal obligation.

3.3   To send you booking confirmations, check-in information, and communications directly related to your stay — lawful basis: performance of a contract.

3.4   To send you marketing emails or updates where you have signed up to receive them — lawful basis: consent. You may withdraw your consent at any time by clicking unsubscribe in any email or contacting us directly.

3.5   To respond to enquiries and complaints — lawful basis: legitimate interests.

3.6   To protect our properties and enforce our Terms and Conditions — lawful basis: legitimate interests.

3.7   To invoice corporate, insurance, or medical booking parties — lawful basis: performance of a contract.

4.  Who We Share Your Data With

We do not sell your personal data. We may share it only in the following circumstances:

• With our property management and booking platform (Hospitable) to manage your reservation
• With payment processors to handle transactions securely
• With our cleaning and maintenance contractors, where necessary to prepare the property for your stay
• With the Booking Party (insurance company, corporate employer, or healthcare provider) where they arranged your stay and need updates
• With law enforcement or regulatory authorities where required by law
• With professional advisors such as accountants or lawyers where necessary

All third parties who handle your data on our behalf are required to do so securely and only for the purposes we specify.

5.  How Long We Keep Your Data

5.1   Guest booking records are retained for 6 years after your stay, in line with our legal and tax obligations.

5.2   Guest register records (name, nationality, passport details) are retained for a minimum of 12 months after your stay, as required by the Immigration (Hotel Records) Order 1972, and then securely deleted.

5.3   Email marketing data is retained until you unsubscribe or request deletion.

5.4   Enquiry and communications data is retained for 2 years or until the matter is resolved, whichever is later.

6.  Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where we have no legal obligation to retain it
• Object to processing based on legitimate interests
• Withdraw consent for marketing at any time
• Request restriction of processing in certain circumstances
• Receive your data in a portable format
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at contact@thegoodstayco.co.uk. We will respond within one month.

7.  Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is handled exclusively by our payment provider and is not stored on our systems.

8.  Third-Party Links

Our website may contain links to third-party websites including booking platforms. We are not responsible for the privacy practices of those sites and recommend you review their policies directly.

9.  Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at thegoodstayco.co.uk. We will notify you of significant changes where we hold your contact details.

10.  Contact Us

For any questions about this Privacy Policy or your personal data:

• Email: contact@thegoodstayco.co.uk
• Website: thegoodstayco.co.uk
• Data Controller: Mr & Mrs Property Ltd, Company No. 14755141

Mr & Mrs Property Ltd  |  Trading as The Good Stay Co

contact@thegoodstayco.co.uk  |  thegoodstayco.co.uk