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These Terms and Conditions govern your use of The Good Stay Co website and any booking made directly or indirectly through our services. By accessing our website or making a booking, you agree to be bound by these terms.
The Good Stay Co is a trading name of Mr and Mrs Property Ltd, a company registered in England and Wales.
“Guest” means any individual who books or occupies a property managed by The Good Stay Co.
“Property” means any accommodation listed, managed, or provided by The Good Stay Co.
“Booking” means a confirmed reservation made directly or through a third-party platform.
“Platform” means any third-party booking website through which our properties are listed (including but not limited to Airbnb and VRBO).
“Corporate Client” means a business, organisation, or individual booking on behalf of a company.
“Insurance Guest” means an individual placed into a property under an insurance claim arrangement.
3.1 All bookings are subject to availability and are only confirmed upon receipt of a booking confirmation from The Good Stay Co or the relevant platform.
3.2 For direct bookings, full payment or a deposit (as specified at checkout) is required to secure a reservation.
3.3 Rates are quoted per property per night unless otherwise stated. All pricing includes applicable VAT where required.
3.4 Bookings made through third-party platforms (Airbnb, VRBO, etc.) are subject to that platform’s payment and cancellation terms in addition to these Terms and Conditions.
3.5 Corporate bookings are invoiced in accordance with the agreed corporate account terms. Payment is due within [X] days of invoice unless otherwise agreed in writing.
4.1 Direct bookings cancelled more than [X] days before check-in will receive a full refund minus any non-refundable booking fees.
4.2 Direct bookings cancelled within [X] days of check-in may be subject to a partial or full cancellation charge. Full details are provided at the time of booking.
4.3 Bookings made via third-party platforms are subject to the cancellation policy shown on that platform at the time of booking.
4.4 Insurance placements are not subject to standard guest cancellation terms. Duration and termination are managed in accordance with the terms agreed with the relevant insurer or loss adjuster.
4.5 The Good Stay Co reserves the right to cancel a booking in exceptional circumstances. In such cases, a full refund will be provided and reasonable efforts will be made to find alternative accommodation.
5.1 Standard check-in time is [X:00 PM] and check-out is [X:00 AM] unless otherwise agreed in writing.
5.2 Early check-in or late checkout may be available subject to availability and may incur an additional fee.
5.3 Access instructions and key codes will be provided prior to arrival. Guests are responsible for keeping access details secure.
5.4 Guests must not allow access to the property to any individual not included in the booking.
6.1 Guests are expected to treat the property with care and respect. Any damage caused during a stay (beyond reasonable fair wear and tear) will be charged to the guest.
6.2 Smoking is strictly prohibited inside all properties unless explicitly stated otherwise.
6.3 Parties, large gatherings, or events are not permitted at any property without prior written consent from The Good Stay Co.
6.4 All guests must comply with noise restrictions and respect the surrounding neighbourhood, particularly between the hours of 10pm and 8am.
6.5 The maximum occupancy for each property is stated in the listing. Guests must not exceed this number.
6.6 Pets are only permitted in properties explicitly marked as pet-friendly and must be declared at the time of booking.
7.1 The Good Stay Co takes reasonable steps to ensure all properties are safe, well-maintained, and accurately described.
7.2 The Good Stay Co shall not be liable for any loss, damage, or injury to guests or their belongings during a stay, except where such liability cannot be excluded by law.
7.3 Guests are advised to arrange their own travel and contents insurance for the duration of their stay.
7.4 Nothing in these Terms and Conditions limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Your personal data is collected and processed in accordance with our Privacy Policy, available on our website. By making a booking, you consent to the processing of your data for the purposes of managing your stay.
9.1 When a booking is made through a third-party platform such as Airbnb or VRBO, the terms and conditions of that platform also apply.
9.2 In the event of a conflict between these Terms and Conditions and the terms of a third-party platform, the platform’s terms will take precedence in respect of the booking transaction. These Terms and Conditions govern the conduct and obligations of the stay itself.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The Good Stay Co reserves the right to update these Terms and Conditions at any time. The most current version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the revised terms.
If you have any questions about these Terms and Conditions, please contact us at:
The Good Stay Co (Mr and Mrs Property Ltd)
Email: contact@mrandmrsproperty.co.uk
Phone: 0800 XXX XXXX
Companies House No: 14755141
ICO Registration No: [ZB XXXXXX — to be added upon registration]